Category Archives: Business Practices
A little Verizon Rant
(If you want to skip the background story, hit ctrl-F and search for “the punchline” – it’ll take you past the setup) So, earlier this week, I broke my cell phone. It was Monday night, and I accidentally dropped it off a counter in my kitchen. This shouldn’t be a big deal – I was […]
The $1,200 mistake: what I learned about assumptions
A few days ago, I nearly made a $1,200 mistake. I made an assumption and an overinvestment in my own pride which almost ruined a solid client relationship and an ongoing maintenance contract. I narrowly avoided slitting my own throat, and I publicly offer this example to others as a lesson in how assumptions can […]